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Support & Managed IT Services

Businesses are increasingly working more on the move, out of the office, and on a range of devices. This modern way of working is usually not suitable for restrictive on-premise infrastructures. Moving to a cloud-powered collaboration and productivity solution brings a whole host of benefits, but it can also pose challenges. How do you efficiently enable collaboration between users, and provide secure access to company data from multiple locations without compromise? That’s where Perfect Image can help with FlexCare Managed Modern Workplace.

If you're currently using Microsoft products but you want to ensure it is efficient, secure and optimised, our Managed Modern Workplace support packages are for you. That could be Windows, Azure, SharePoint or Office 365 – we’re here to help you ensure your software is optimised, secure, and supported. Our Modern Workplace support services are packaged solutions that free you from the stress of managing your Microsoft and third-party productivity and collaboration tools. Empower employees and safeguard confidentiality and cyber security to protect company data.

Achieve simplicity and transform your Microsoft estate to enable your serverless and powerful Modern Workplace. We will help you to manage security to protect from cyber threats, optimise licences to get the best value for money, and keep your IT up and running even if disaster strikes so you don’t lose out on business.

Free your team to achieve their full potential with secure productivity whenever they want to work, wherever they are.

FlexCare Managed Modern Workplace Support Packages

The following table demonstrates what you will receive as part of your FlexCare Standard support package, along with the additional benefits you receive by upgrading to our FlexCare Premium package.

FlexCare Standard
FlexCare Premium
Customer Support Portal
Telephone Support (8.00AM-6:00PM)
Email Support
User Management (AD, O365, Email)
Simple Network Support (1 Subnet)
Workstation (Laptop and PC) Support
Mobile Device Management & Support (MDM & O365 Apps Only)
Asset Management
IT Equipment
Patch Management
Backup & Real Time Network Monitoring
Critical SLA Response Time
Cyber Security Package Included
Cyber Foundation
Cyber Foundation
Windows 10 Enterprise Operating System
Email Hosting on Office 365 Included
Email Mailbox Limit
Office 365 Data Loss Prevention
Windows & Azure Information Protection (P1)
SharePoint Hosting & Bundle (Data Classifications, DLP Setup, etc.)
Microsoft Office application support (on multiple devices)
Microsoft Excel Power Utilities (PowerPivot, Query, Compare, etc)
OneDrive Storage
Backup Recovery Testing
Technical Strategy Consultation Days
Business Continuity & DR Planning + Simulation

What Else is Included?

Specialist Help in Devising a Disaster Recover Strategy

Our enterprise support packages include time with a certified and experienced technical consultant. They will work with you to devise a disaster recovery strategy that minimises the impact to your business should disaster strike. This will cover common and well-established scenarios to more advanced cutting-edge risks.

Technical Strategy Time for Planning

When looking for the right technologies to secure your system, you could spend days researching and querying when in reality they develop and progress constantly to keep up with new risks and threats. Knowing if, where and when to invest can take up more cost in terms of time than the potential benefits. We want to help you win back your time. Our enterprise support packages also include technical strategy time to help you plan changes for cost savings, risk reduction, office moves – whatever you need.

Discover our FlexCare onboarding process and why you should choose Perfect Image for IT support. Learn More >

Why Work with Perfect Image?

We focus on excellent service, proactive communication, and fast resolution.

Unlike many others, we don’t just offer support. We’re an end-to-end IT solutions provider and we aim to be your long-term trusted IT advisor so anytime you have a new goal to meet or a new challenge to overcome, we’re there to help. We follow industry-standard best practices and our tried-and-tested approach to support means you know you’re getting the best service possible.

You don’t want the headache of managing and maintaining your technologies, that’s why we take ownership of issues until they are resolved. This leaves you with more time to work on projects that you enjoy, and that add value to your organisation.

Request a Free FlexCare Managed Modern Workplace Consultation Today