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Support & Managed IT Services

Swap your daily stresses, unpredictable spending and time-consuming break/fix for an affordable and robust FlexCare IT support package. Let us maintain and optimise your IT to ensure efficiency and cost-effectiveness.

What are FlexCare IT Support Packages?

Select the exact level of managed IT services you require with our pick-and-choose modules of support, tiered service levels, and extras. 

Choose FlexCare to gain world-class monitoring tools and platforms, powered by the deep experience of our dedicated teams. Boost the performance, security and efficiency of your IT infrastructure, hardware, and critical business systems.

How can you get started with a FlexCare IT Support package?

Getting Started

Starting with a new IT support provider can seem like a daunting task but we make the process smooth and hassle-free.  To ensure we can support you as effectively as possible, we have a proven 4-step onboarding process.

We’re here for you every step of the way.

Simply fill in the form below to get started today.

1. Gap Analysis & Improvements

We will assess and examine the software, hardware or infrastructure you are looking to support. You will receive a detailed gap analysis report to help define your current position, business need, existing usage, and the scope of work needed (if any) to offer you a FlexCare managed service.

2. Ensure Cyber Security

We will review your security stance to ensure you meet our Cyber Foundations requirements. This is a comprehensive 45-point checklist of items we review to ensure your company is kept safe from cyber criminals.

3. Onboarding

Once the gap analysis project is complete and systems are at the agreed standard, you will be onboarded and documented. Our staff are briefed about your systems and infrastructure, ready for the agreed start date.

4. Ongoing Reviews

You’re assigned a dedicated account manager to regularly review your support contract and usage. The aim of this is to make support as cost-effective and valuable as possible for you, so you continually get the most out of your investment.

Benefits of A FlexCare IT Support Package

Our FlexCare packages offer you a range of benefits including:

  • 8am to 6pm standard support by email or phone with 24/7 support available
  • Enhanced, self-service customer support portal
  • A simple monthly pricing model per user for predictable spending
  • A single point of contact for all of your IT and technology needs
  • A consultative approach to the continuous improvement of your IT estate
  • First and second-line helpdesk with escalations to software analysts, engineers and consultants
  • The proactive support of our innovative, in-house Network Operations Centre (NOC)

Packages are tailored to your unique needs; your internal resources, what you want to achieve, or how security-sensitive your organisation is. With our top-tier support, you gain ongoing consulting, optimisation and development.

Why Partner with us For IT Support?

Perfect Image is a North-East based cloud, analytics and managed services provider with nearly 30 years of experience. We’re a Microsoft Gold Partner, AWS Advanced Consulting Partner, Qlik Elite Partner, and Alteryx Premier Partner. We aim to be your trusted IT advisor – someone you can turn to if you have any questions, ideas or issues.

Unlike many others, we don’t just offer support. We’re an end-to-end IT solutions provider and anytime you have a new goal to meet or a new challenge to overcome, we’re there to help.

You achieve the most value from your systems now – and in the future. We understand that managing your IT can be huge headaches and we want to help you focus on your business while we focus on your IT.

Request a Free FlexCare IT Support Consultation Today

Our Range of FlexCare IT Support Packages

FlexCare Managed IT

Management of your IT infrastructure and hardware to ensure security and efficiency.

 

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FlexCare Managed Modern Workplace

Break/fix support, maintenance, management and optimisation of your Microsoft 365 estate.

 

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FlexCare Managed Applications

Break/fix support, maintenance, management and optimisation of your Microsoft Dynamics 365 estate.

 

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FlexCare Managed Cloud

Management of your cloud environment including ongoing security, cost and utilisation optimisation.

 

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Why not start with a FREE IT health check?

Simply fill in our short form and we’ll give you a call back ASAP to discuss the IT challenges and goals you want to fulfil. You can get started today with a free IT health check.

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So much more than just break/fix support

What makes our managed IT services different is we don’t just offer break/fix support. You get consultancy and development credits every month to use on optimising your IT estate.

Optimisation of Cloud, IT Systems & Applications

Your Long-Term Trusted IT Advisor

Your needs and goals are our highest priority. We partner with most of our customers long-term to ensure satisfaction. You get your own account manager, regular check-ups, and proactive communication. You really get to know the people you work with on our team.

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Easy Support Requests with Our Support Portal

With FlexCare, you’ll get access to our self-service customer support portal. Over the years we’ve honed it to exactly what our customers require. If you run into any issues, simply log in, pop in some details, and one of our team will get in touch with you shortly to resolve the problem. We also go the extra step to analyse repetitive issues to fix the root cause.

Access the Support Portal

24/7 Proactive Monitoring of Your IT Estate

NOC: 24/7 Proactive Monitoring

It’s time to upgrade from just the traditional break-fix service. We’re one of a few organisations in the UK with their own in-house Network Operations Centre (NOC). You gain 24/7 proactive monitoring of your entire IT estate, with notifications about issues. Let us proactively detect issues and areas requiring optimisation.

Gain Freedom From 'Babysitting' Servers

When you need us, we’re there. You get a cost-effective, efficient, and effective service. What we offer is freedom. While we focus on maintaining your IT, you can focus on the projects that really add value.