FlexCare IT Support Packages Overview
Flexible, pick-and-choose IT support packages
It is often an insurmountable task for many businesses to keep on top of security threats to their IT infrastructure. That’s why they choose to partner with experienced and reliable support providers to outsource the work and take that hassle away. However, often with IT support it can be confusing to understand where the boundaries lie between what you're responsible for, and what your provider manages.
That’s why we have four flexible, cost-effective and powerful FlexCare IT support packages. The packages have been designed based on customer demand and what we know to be the biggest areas of risk. Which package is right for you depends on factors unique to your organisation; your internal resources, what you want to achieve, or how security-sensitive your organisation is. Gain world-class monitoring tools and platforms, powered by the deep experience of our dedicated teams.
Choose the package and tier that will boost the performance, security and efficiency of your IT infrastructure, hardware, and critical business systems – wrapped up into an easy-to-understand package with an affordable monthly cost.
FlexCare Support for Your Business
Our pick-and-choose modules of support, paired with tiered service levels and extras, mean you can tailor your solution to exactly the right breadth and depth required. You’re covered from the most cutting-edge security risks and cyber attacks. With our top-tier support, you gain ongoing consulting, optimisation and development.
Our FlexCare packages offer you a range of benefits including:
- Affordable and predictable monthly costs
- 8am to 6pm standard support by email or phone with 24/7 support available
- Enhanced, self-service customer support portal
- A simple monthly pricing model per user for predictable spending
- A single point of contact for all of your IT and technology needs
- A consultative approach to the continuous improvement of your IT estate
- First and second-line helpdesk with escalations to software analysts, engineers and consultants
- The proactive support of our innovative, in-house Network Operations Centre (NOC)
FlexCare IT Support Packages
Break/fix support, maintenance, management and optimisation of your Microsoft Office 365 estate.
Break/fix support, maintenance, management and optimisation of your Microsoft Dynamics 365 estate.
Management of your cloud environment including ongoing security, cost and utilisation optimisation.
Onboarding Process For FlexCare IT Support Packages
Starting with a new IT support provider can seem like a daunting task but we’re here to make the process smooth and hassle-free. To ensure we can support you as effectively as possible, we have a proven and effective onboarding process. Every customer we onboard, we give personal, dedicated time to. Our experts are on hand to work with you and your teams to put in place the best and most robust solution for your organisation.
1. Gap Analysis & Improvements
We will assess and examine the software, hardware or infrastructure you are looking to support. You will receive a detailed gap analysis report to help define your current position, business need, existing usage, and the scope of work needed (if any) to offer you a FlexCare managed service.
2. Ensure Cyber Security
We will review your security stance to ensure you meet our Cyber Foundations requirements. This is a comprehensive 45-point checklist of items we review to ensure your company is kept safe from cyber criminals.
3. Onboarding
Once the gap analysis project is complete and systems are at the agreed standard, you will be onboarded and documented. Our staff are briefed about your systems and infrastructure, ready for the agreed start date.
4. Ongoing Reviews
You’re assigned a dedicated account manager to regularly review your support contract and usage. The aim of this is to make support as cost-effective and valuable as possible for you, so you continually get the most out of your investment.
Why Work with Perfect Image?
Perfect Image has nearly 30 years of experience in delivering and managing intelligent IT solutions that deliver real value. We’re a Microsoft Gold Partner, AWS Advanced Consulting Partner, Qlik Elite Partner, and Alteryx Premier Partner who can help with everything from a simple single-system migration to a full Modern Workplace solution. We aim to be your trusted IT advisor, someone you can turn to if you have any questions, ideas or issues. Our friendly, specialist teams of dedicated experts are on hand to work with you and empower your staff and boost productivity.
Unlike many others, we don’t just offer support. We’re an end-to-end IT solutions provider and we aim to be your long-term trusted IT advisor so anytime you have a new goal to meet or a new challenge to overcome, we’re there to help. We follow industry standard best practices and our tried-and-tested approach to support means you know you’re getting the best service possible.
We use a unique blend of consulting, results-focused solution architecture, and proactive support to ensure you gain the most value from your systems now and in the future. We understand that IT and cyber security can be huge headaches and we want to help you to focus on your business while we focus on your IT.