While a break-fix method for maintaining your IT infrastructure should be a part of your overall strategy, predictive and pre-emptive management is key to a highly available, cost-effective IT environment with minimal downtime.
Our Network Operations Centre (NOC) is an innovative and unique blend of market-leading tools that help us to deliver a wide range of service levels and security solutions for on-premise, cloud and hybrid infrastructures. We tailor the exact solution you require to protect and maintain part, or all, of your IT environment. By choosing Perfect Image as a Network Operations Centre partner, we offer a cost-effective proactive IT monitoring service, faster response times than ever before, a comprehensive support service, and a team of dedicated and focused experts in one place.
Monitoring operates 24/7, 365 days a year at a minimum 99.99% service level. You can receive alerts for threshold breaches or for services that are offline or experiencing issues, bespoke to your workloads, servers and business-critical applications.
Our job is to identify and resolve issues before they become problems, saving you the headache of the constant break-fix cycle that can arise with managing IT. The goal of proactive IT support is the less you know about what we’re doing, the better it’s working. However, we will keep you in the loop with as much or as little as you prefer.
Two popular services that we offer are trend analysis and predictive failures. With trend analysis, we look at the history of recurring issues and drill into it using the NOC to discover patterns and root cause problems. Then we can use preventative measures to avoid issues happening in the future.
It’s critical that your endpoint protection and firewall talk to each other – yet this is rarely the case. This simple but effective service that we offer means we provide you with better protection against advanced threats and less time is spent responding to incidents. We can also assist in creating a disaster recovery plan, and the NOC will initiate and manage the plan if required, to minimise downtime.
We don’t just monitor your system to ensure it is free of issues; we continually review it for anything requiring improvement, or any areas with cost-saving potential. We can offer value-add services such as optimising your cloud environment, proactively monitoring costs, and scaling your environment based on fluctuations in demand.
By choosing Perfect Image as a Network Operations Centre partner, we offer a cost-effective proactive IT monitoring service, faster response times than ever before, a comprehensive support service, and a team of dedicated and focused experts in one place.
Perfect Image has 28+ years’ experience of designing, delivering and managing intelligent IT solutions. We’re a Microsoft Gold Partner and Advanced AWS Consulting Partner who can help to fix your existing issues and fulfil your goals. Boost productivity and efficiency using Business Applications, turn data into decisions that propel your business forward with Data & Analytics and modernise your business by adopting a powerful Cloud Infrastructure. To transform your business into a modern workplace, we can architect and carry out your full Intelligent IT Transformation. Our friendly, specialist teams of dedicated experts are on hand to tailor your systems to the way your business works to empower your staff. We use a unique blend of consulting, results-focused solution architecture, and proactive support so you gain the most value from your systems now and in the future. We are a nationally recognised IT solution provider that provides world-class technologies and specialist IT services to transform your business and drive incredible results.