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Support & Managed IT Services

Managing your own technologies to ensure their security, performance, and efficiency can be a very laborious and costly job. It leaves you with the headache of preventing breaches and trying to juggle user issues and requests. Security and performance issues with your CRM solution can be critical to how your business serves its customers and its success. There is a huge amount of technical complexity and maintenance, such as capacity management and maintaining system availability and uptime.

You simply don’t have time to consider how to not just keep the systems running and reduce business risks, but how to optimise them too.

If you're currently or soon-to-be using Microsoft Dynamics 365, our FlexCare Managed Applications packages are for you. Our support encompasses Microsoft Dynamics 365 applications including Dynamics 365 Sales, Customer Service, Business Central, and Field Service.

FlexCare Managed Applications Packages

We offer two tiers of applications support, to suit a range of business sizes and needs. The following table demonstrates what you will receive as part of a FlexCare Business support package, along with the additional benefits you receive by upgrading to our FlexCare Enterprise package.

FlexCare Business
FlexCare Enterprise
Customer support portal
Telephone support (8.00AM-6:00PM)
Email support
Remote dial in support
Unlimited usage
Response time
Fast
Fastest
Broken functionality resolution
Ad-hoc backups
Performance issue investigation
Updates/upgrades
New user setup
Security role management
Change request management
Dedicated account manager with regular support reviews
Support contact/triage
Dedicated Application Engineer
Dedicated Application Consultant
Consulting (inc. guidance and assistance, configs, licence management)
Development planning/backlog review
Development days per month
0
2
Annual training refresh
Annual optimisation consulting

Choose A Perfect Image FlexCare Applications Support Package

We focus on excellent service, proactive communication, and fast resolution.

Unlike many others, we don’t just offer support. We’re an end-to-end IT solutions provider and we aim to be your long-term trusted IT advisor so anytime you have a new goal to meet or a new challenge to overcome, we’re there to help. We follow industry-standard best practices and our tried-and-tested approach to support means you know you’re getting the best service possible.

You don’t want the headache of managing and maintaining your technologies, that’s why we take ownership of issues until they are resolved. This leaves you with more time to work on projects that you enjoy, and that add value to your organisation.

Discover our FlexCare onboarding process and why you should choose Perfect Image for IT support. Learn More >

Contact Us Today For A Free FlexCare Managed Applications Consultation