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Why You Need Microsoft Dynamics 365 for Customer Service

Improve Sales Effectiveness
Take Your Sales To The Next Level
Gain A Better View of Customers and Opportunities

If you have ever wished for a smart, easy-to-use system that takes the manual hard work out of delivering the best customer service and gaining a better, deeper view into your customers and opportunities, Microsoft Dynamics 365 for Customer Service is the answer. Customer service is quickly becoming the number one reason that makes or breaks a brand. Today’s customer demand intelligent and immediate responses to all interactions, as part of a multi-channel approach.

Grow your business by using intelligent insights to avoid service and support issues with predictive care. AI-driven insights guide agents to the right actions by surfacing relevant information exactly when they need it. Choose Microsoft Dynamics 365 for Customer Service, tailored to your business by Perfect Image, to boost productivity and increase revenue. Your customers get better, higher-quality service, your staff make better use of their time and you use your resources more efficiently.

Dynamics CRM is an integral part of our daily operations and has helped us to build a complete view of all our customer engagement. Being able to understand real-time how our engineers have assisted customers has improved service delivery and helped win new contracts.
MD & Owner, Neil Crowther Ardent
Insight - Case study
Ardent Vehicle Fire Protection
Ardent wanted to better understand and manage a single view of the customer across several organisational functions such as finance, operations and sales all within one single solution. Read into how we helped them to do this with Microsoft Dynamics 365.
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What is Microsoft Dynamics 365 for Customer Service?

Do you find it increasingly difficult to gain a full view of customers and opportunities and take advantage of customer information to provide a better service, using less resources? Without the right technology to support you and provide the insights you need to make data-backed decisions, this can seem like an impossible task.

Microsoft Dynamics 365 for Customer Service is a highly customisable application for agents, and a leading Customer Data Platform (CDP). Gain a 360-degree view of your service operation along with every customer and their journey so your agents can anticipate needs and personalise interactions. Promote optimal behaviour with individual games and team competition. Optimise staffing levels and allocate resources based on popular channels, trending issues, and required skills to address fluctuations that occur daily and over time.

Our Services

Consulting
Starting with your current issues, we will help to plan and design the ideal Sales solution that your business requires to succeed.
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Customisation
Let our certified experts help you to build the Sales solution that will help you to grow and achieve more.
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Training
The same experienced consultants that design and deliver solutions are the same that boost confidence and productivity in your team with our flexible training options to suit you.
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Support
We don’t just implement solutions, we support them long-term too. Our dedicated support teams and first line helpdesk are on hand to take away any stress of IT management.
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Managed IT Services
Choose Perfect Image if you want someone to take on the whole responsibility of maintaining your system. Relax in the knowledge we’ll help you continually gain value from your system.
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Get Started With Microsoft Dynamics 365 for Customer Service

Ready to get started with Microsoft Dynamics 365 for Customer Service? We will set you up with a consultation, live demo, or next steps.

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Why Choose Perfect Image To Be Your IT Partner?

You want to work with a partner who not only has the skills and experience to deliver a solution that achieves incredible outcomes, but who is also open, honest and works with you in partnership to reach your business goals. Perfect Image is a Microsoft Gold Partner with 25+ years of experience in designing and delivering intelligent IT solutions using leading technologies and our unique, value-add services. Unlike many others, our focus is ensuring your success and long-lasting results – not meeting sales targets. Perfect Image is here to help you adopt tailor this flexible, smart solution to empower staff, satisfy customers, and ensure your key business systems deliver maximum value.

Microsoft Dynamics 365 Apps

Microsoft Dynamics 365 is an intelligently combined CRM and ERP solution, a unified platform of powerful modular applications to meet the needs of your business. Empower staff to be more efficient and productive, and improve the quality and value of operations, processes and data with seamlessly connected applications. We can help you to get started with the Sales, Customer Service, Field Service and Business Central apps. Learn more about the other applications within Dynamics 365:

Learn More About Microsoft Dynamics 365
Download our free eBook, “Everything You Need to Know About Adopting Microsoft Dynamics 365 As Your CRM Solution In 2019”.
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Get Started With Microsoft Dynamics 365 for Customer Service
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