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Business Applications

Discover a powerful, flexible end-to-end CRM and ERP solution that will transform how your business works.

It’s frustrating when every department in your business uses different systems to do their job. Data is siloed, and collaborative work can become a nightmare of inconsistent processes and clashing information. For every customer there may be data about them locked within multiple disparate systems - details of interactions in your CRM software, and purchase history separately stored in your ERP software.

What is Microsoft Dynamics 365 & How Can You Benefit? 

Microsoft Dynamics 365 is a modern approach to business systems as an intelligently combined CRM and ERP solution. It is a cloud-based productivity tool perfect for the needs of every department including sales, HR, marketing, customer service and beyond. Staff have access to insights that allow them to make data-backed decisions, and the tools they require to do their job effectively.

Begin your digital transformation

Microsoft’s technology makes digital transformation easily achievable for any organisation. Digital transformation means removing barriers between the systems that each department uses to empower employees and boost efficiency. This reduces the time staff take to do their job. It improves the quality and value of operations, processes and data because all systems are seamlessly connected.

That’s what really sets Microsoft Dynamics 365 apart from other traditional customer engagement solutions; it helps teams to work more closely together by eradicating the siloes you traditionally have to find stopgaps for, or that you have to work around. With Dynamics 365, your departments, systems, people, operations, processes and data are all connected.

Why Choose Microsoft Dynamics 365?

Engage customers and build relationships 

Fundamentally reimagine how you engage with customers—create personalised marketing, sales, and service experiences using data and intelligence to improve every interaction.

Optimise operations 

Improve service, drive efficiency, and reduce costs with intelligence and prescriptive guidance infused throughout your business processes.

Empower employees 

Attract, hire, and engage the best talent and unleash them to do their best work with data and insights surfaced right where they work.

Transform products and services 

Use data as a strategic asset—identify new market opportunities, produce innovative products, and create exceptional customer experiences with a comprehensive view of your customers and operations.

Benefits of Microsoft Dynamics 365

Work from anywhere, on any device 
Unlock deeper insights by using all your data 
Biannual updates of feature improvements and bug fixes 
Stronger, long-lasting relationships with customers 
A unified, consistent source of information you can rely on 
Easy to tailor, adapt and integrate 
Protected and secure centralised source of data 

Our Microsoft Dynamics 365 Case Studies

North East England Chamber of Commerce


Ardent wanted to better understand and manage a single view of the customer across several organisational functions such as finance, operations and sales all within one single solution. Read into how we helped them to do this with Microsoft Dynamics 365.

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North East England Chamber of Commerce

Find out how North East England Chamber of Commerce were able to improve communication with members with help from Perfect Image and Microsoft Dynamics 365.

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If you’d like to speak to one of our experts, they will be happy to discuss your requirements and next steps. Get in touch today!
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Find out how we helped Merseytravel to better understand and manage a single view of the customer across several disparate organisations and back-office systems by using Microsoft Dynamics 365.

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If you’d like to speak to one of our experts, they will be happy to discuss your requirements and next steps. Get in touch today!
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Microsoft Dynamics 365 Pick and Choose Applications

Microsoft Dynamics 365 is a Customer Data Platform (CDP) made up of modular, pick-and-choose applications, built on the innovative Common Data Model platform (more on that later). It gives you the freedom to choose the exact solution that your business requires - you pay for what you need, when you need it. With Dynamics 365, you can achieve digital transformation in your own time, app by app.

As an example, you could begin with the Dynamics 365 for Sales app. Then you could also bring in Dynamics 365 for Customer Service and then later also add on Dynamics 365 for Marketing. The apps seamlessly work together, data is centralised and governed, staff work more efficiently, and your customers receive a  far more valuable experience.

Microsoft Dynamics 365 Apps

Personalise relationships and increase sales.
Discover Dynamics 365 for Sales
Business Central
A powerhouse all-in-one ERP business management solution.
Discover Business Central
Customer Service
Empower agents and exceed customer expectations.
Discover Dynamics 365 for Customer Service
Field Service
Optimise resources and make technicians more efficient.
Discover Dynamics 365 for Field Service

Effortlessly Integrate Dynamics 365

Dynamics 365 is highly flexible and adaptable. It can be natively integrated with other performance-boosting Microsoft tools, such as Dynamics GP (ERP software), Power BI, Office 365, SharePoint and much more. Uniquely, it can also be seamlessly integrated with many other third-party systems, such as ClickDimensions (marketing software), telephone systems, bespoke customer-facing web portals, and much more.

Power Platform
Build the apps your business needs, automate them, and discover new insights using PowerApps, Power BI & Flow.
Discover Microsoft Power Platform
Office 365
Includes the Word, Excel, Outlook etc. programmes we’re all familiar with, combined with collaboration and productivity tools such as Teams, SharePoint, and so much more.
Discover Office 365
Power BI
Understand the “why” behind your data by effortlessly turning complicated information into stunning visualisations.
Discover Power BI
Azure Cloud Infrastructure
To host your data, services and applications securely and efficiently on the cloud so you only pay for what you use.
Discover Microsoft Azure
Cortana Intelligence Suite
Fully managed cloud-based services (such as advanced analytics, machine learning, information management etc.) that transform data into intelligence. 
Find Out More
Azure IoT Suite
Build fully customisable Internet of Things (IoT) solutions that are fast to deploy, secure, and provide a wealth of data that you can use for better-informed business decisions. 
Find Out More
Common Data Model
The Common Data Model unifies data from all processes, apps, and systems for a single source of truth.
Discover The Common Data Model

Why Choose Perfect Image? 

Microsoft Dynamics 365 is an end-to-end solution – so to get the most out of it, you need to partner with an end-to-end solutions provider. Perfect Image has 28+ years’ experience of designing, delivering and managing intelligent IT solutions. We can help with everything from a simple single-system migration to a full Modern Workplace solution – then we can support or fully manage it for you afterwards. Our friendly, specialist teams of dedicated experts are on hand to tailor your systems to the way your business works, to help empower your staff and boost productivity. We are nationally recognised end-to-end IT solution experts who offer a unique blend of specialist IT services and world-class technologies. Let us help you to transform your business and drive incredible results.

Discover Your Ideal Solution 
Discuss your requirements and needs with one of our friendly experts today who will help you to take the first step towards digital transformation. 
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Download our Free “Everything You Need to Know About Microsoft Dynamics 365” eBook 
Learn more about Dynamics 365 – what is it, what it can help you to achieve, and why you need it.  
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