Discover a powerful, flexible end-to-end CRM and ERP solution that will transform how your business works.
It’s frustrating when every department in your business uses different systems to do their job. Data is siloed, and collaborative work can become a nightmare of inconsistent processes and clashing information. For every customer there may be data about them locked within multiple disparate systems - details of interactions in your CRM software, and purchase history separately stored in your ERP software.
Microsoft Dynamics 365 is a modern approach to business systems as an intelligently combined CRM and ERP solution. It is a cloud-based productivity tool perfect for the needs of every department including sales, HR, marketing, customer service and beyond. Staff have access to insights that allow them to make data-backed decisions, and the tools they require to do their job effectively.
Microsoft’s technology makes digital transformation easily achievable for any organisation. Digital transformation means removing barriers between the systems that each department uses to empower employees and boost efficiency. This reduces the time staff take to do their job. It improves the quality and value of operations, processes and data because all systems are seamlessly connected.
That’s what really sets Microsoft Dynamics 365 apart from other traditional customer engagement solutions; it helps teams to work more closely together by eradicating the siloes you traditionally have to find stopgaps for, or that you have to work around. With Dynamics 365, your departments, systems, people, operations, processes and data are all connected.
Microsoft Dynamics 365 is a Customer Data Platform (CDP) made up of modular, pick-and-choose applications, built on the innovative Common Data Model platform (more on that later). It gives you the freedom to choose the exact solution that your business requires - you pay for what you need, when you need it. With Dynamics 365, you can achieve digital transformation in your own time, app by app.
As an example, you could begin with the Dynamics 365 for Sales app. Then you could also bring in Dynamics 365 for Customer Service and then later also add on Dynamics 365 for Marketing. The apps seamlessly work together, data is centralised and governed, staff work more efficiently, and your customers receive a far more valuable experience.
Fundamentally reimagine how you engage with customers—create personalised marketing, sales, and service experiences using data and intelligence to improve every interaction.
Improve service, drive efficiency, and reduce costs with intelligence and prescriptive guidance infused throughout your business processes.
Attract, hire, and engage the best talent and unleash them to do their best work with data and insights surfaced right where they work.
Use data as a strategic asset—identify new market opportunities, produce innovative products, and create exceptional customer experiences with a comprehensive view of your customers and operations.
Dynamics 365 is highly flexible and adaptable. It can be natively integrated with other performance-boosting Microsoft tools, such as Dynamics GP (ERP software), Power BI, Office 365, SharePoint and much more. Uniquely, it can also be seamlessly integrated with many other third-party systems, such as ClickDimensions (marketing software), telephone systems, bespoke customer-facing web portals, and much more.
Microsoft Dynamics 365 is an end-to-end solution – so to get the most out of it, you need to partner with an end-to-end solutions provider. Perfect Image has 28+ years’ experience of designing, delivering and managing intelligent IT solutions. We can help with everything from a simple single-system migration to a full Modern Workplace solution – then we can support or fully manage it for you afterwards. Our friendly, specialist teams of dedicated experts are on hand to tailor your systems to the way your business works, to help empower your staff and boost productivity. We are nationally recognised end-to-end IT solution experts who offer a unique blend of specialist IT services and world-class technologies. Let us help you to transform your business and drive incredible results.