Discover powerful business application solutions, configured to the needs of your business and the housing industry.
In the UK, Housing Associations have seen increasingly high delivery targets – but in a business landscape that has less stability and more competition. There are more sources of information available than ever before, it’s just difficult to know how to best utilise that data. Residents expect an “everything, everywhere” multi-channel approach to communication but without a lot of manual work and investment this seems impossible. The Internet of Things (IoT) offers huge potential for housing providers to generate a huge wealth of data for analysis, data-driven decisions, and predictive forecasting, and nearly half of organisations rated IoT as being important to their overall strategies.
We offer a range of business applications to suit the ever-changing needs of organisations within the housing industry. Using world-class technology, you empower your staff to do more, in less time. These powerful tools coupled with Perfect Image’s value-add IT services and Housing Association specialisation means that you get the exact productivity-boosting solution that you need.
You need to be able to efficiently oversee and manage tenants, properties, maintenance staff, contractors, and much more. Microsoft Dynamics 365 provides you and your team with the visibility so desperately needed for housing providers to enhance customer service. Bring customer service and field service staff closer together by tying together back-office operations (asset, finance and document management) with front-office processes (property sales and tenancy management). Working with you to understand your existing challenges, we will work with you on a consultative, partnership approach to find the best way of building and tailoring a business application solution to fulfil your goals.
Gain a whole view of every customer so you can utilise accurate information to build deeper, longer-lasting relationships with tenants and better serve their needs. For example, with Microsoft Portals you can easily build customer-facing webpages to enable a multi-channel communication strategy with customers to reduce costs and provide a far improved customer service. A Microsoft Dynamics 365 CRM solution also seamlessly connects with housing management and third-party systems. Many business processes can also be optimised and then automated within your business to save staff hours of time, and lots of frustration. For example, using workflows to assign tasks to sales owners, and tracking communications in CRM.
Take advantage of intelligence to help you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences. Efficiently manage your field service workforce with drag-and-drop scheduling and map view. Use a mobile-ready CRM system like Microsoft Dynamics 365 so field staff can use it even on the go, on any device. Self-service app creation is a must in today’s ever-changing business landscape. With Microsoft PowerApps, you can easily build intelligent apps to quickly meet the needs of your organisation. IoT provides a plethora of data you can explore to provide remote monitoring for proactive and predictive maintenance. Empower technicians with a 360-degree view of your customers and real-time guidance to improve resolution time and earn customer trust.
Bringing your data together from all business systems gives you accurate, up-to-date information about tenants, houses, financials, sales, and more. These facts and numbers can be translated into stunning, easy-to-explore data visualisations using Power BI. Using other data analytics tools, you can even take advantage of advanced analytics, including predictive analytics to make more informed decisions for your business, and geospatial analytics for location-based insights.
Take a look at the solutions we offer and discover the solution you need to revolutionise the way your business runs. We can help you to adopt a single system or a multi-system migration and make sure the systems connect seamlessly with each other. We can also help you to begin your digital transformation with a full Modern Workplace solution that incorporates some or all of the products that we offer, in a phased approach or all at once if you want fast results.
To get the most out of your IT investment, you need a partner who understands how to implement and manage end-to-end IT services that will delight your staff and improve your sales, productivity, quality and profit. That’s why we have a passionate and experienced team of over 100 people who know exactly how to use technology to make your business better. Discover the other services we offer:
Perfect Image has 28+ years’ experience of designing, delivering and managing intelligent IT solutions for Housing Associations. We’re a Microsoft Gold Partner and AWS Advanced Consulting Partner who can help with everything from a simple single-system migration to a full Modern Workplace solution – then we can support or fully manage it for you afterwards. Our friendly, specialist teams of dedicated experts are on hand to tailor your systems to the way your business works, to help empower your staff and boost productivity. We use a unique blend of consulting, results-focused solution architecture, and proactive support to ensure you gain the most value from your systems now and in the future. We are a nationally recognised IT solution provider that offers specialist IT services and world-class technologies to transform your business and drive incredible results.
If you’d like to speak to one of our experts around Housing Associations business applications, they will be happy to discuss your requirements and next steps. Get in touch today!