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Support & Managed IT Services

Maintaining all of your IT infrastructure (including servers, data, systems, email, websites) can feel like an impossible task. We understand how stressful it can be trying to manage risks and stay ahead of the game in keeping systems secure.

We're here for you every step of the way if you're looking to move to a support provider for the first time, or switch from another support provider.

You don’t want the headache of worrying when the next cyber attack will hit. You simply want a secure, optimised and highly available IT infrastructure. You would rather focus your energy onto value-add projects that will delight your team, business and customers.

FlexCare Managed IT Support Packages

The following table demonstrates what you will receive as part of your FlexCare Business support package, along with the additional benefits you receive by upgrading to our FlexCare Enterprise package.

FlexCare Standard
FlexCare Premium
Response Time
Fast
Faster
Onsite Support Included
Asset Management
IT Equipment
Anything
Patch Management
Monthly
Bi-Weekly
Backup Monitoring
Real-Time Endpoint Monitoring
Printer Support
3rd Party Triage
Business Continuity & DR Planning
Technical & Cost-Saving Strategy Sessions
Backup Recovery Testing
Quarterly
Monthly
Cyber Foundation Security Package

Choose A Perfect Image FlexCare Managed IT Support Package

We focus on excellent service, proactive communication, and fast resolution.

Unlike many others, we don’t just offer support. We’re an end-to-end IT solutions provider and we aim to be your long-term trusted IT advisor so anytime you have a new goal to meet or a new challenge to overcome, we’re there to help. We follow industry-standard best practices and our tried-and-tested approach to support means you know you’re getting the best service possible.

You don’t want the headache of managing and maintaining your technologies, that’s why we take ownership of issues until they are resolved. This leaves you with more time to work on projects that you enjoy, and that add value to your organisation.

Request a Free FlexCare Managed IT Consultation Today

Benefits of A FlexCare IT Support Package

Our FlexCare packages offer you a range of benefits including:

  • 8am to 6pm standard support by email or phone with 24/7 support available
  • Enhanced, self-service customer support portal
  • A simple monthly pricing model per user for predictable spending
  • A single point of contact for all of your IT and technology needs
  • A consultative approach to the continuous improvement of your IT estate
  • First and second-line helpdesk with escalations to software analysts, engineers and consultants
  • The proactive support of our innovative, in-house Network Operations Centre (NOC)

Packages are tailored to your unique needs; your internal resources, what you want to achieve, or how security-sensitive your organisation is. With our top-tier support, you gain ongoing consulting, optimisation and development.

Specialist Help in Creating a Disaster Recover Strategy

Our enterprise support packages include time with a certified and experienced technical consultant. They will work with you to devise a disaster recovery strategy that minimises the impact to your business should disaster strike.

Technical Strategy Time for Planning

When looking for the right technologies to secure your system, you could spend days researching and querying when in reality they develop and progress constantly to keep up with new risks and threats. Our enterprise support packages also include technical strategy time to help you plan changes for cost savings, risk reduction, office moves – whatever you need.

Why not start with a FREE IT health check?

Simply fill in our short form and we’ll give you a call back ASAP to discuss the IT challenges and goals you want to fulfil. You can get started today with a free IT health check.

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Far More Than Just Break/Fix Support

Consultancy and development credits every month to use on optimising your IT estate. Your own account manager, regular check-ups, and proactive communication. Access to a self-service customer support portal.

Gain Freedom From 'Babysitting' Servers

When you need us, we’re there. You get a cost-effective, efficient, and effective service. What we offer is freedom. While we focus on maintaining your IT, you can focus on the projects that really add value.

Gain Freedom From 'Babysitting' Servers

How can you get started with a FlexCare IT Support package?

Getting Started

Starting with a new IT support provider can seem like a daunting task but we make the process smooth and hassle-free.  To ensure we can support you as effectively as possible, we have a proven 4-step onboarding process.

We’re here for you every step of the way.

Simply fill in the form above to get started today.

1. Gap Analysis & Improvements

We will assess and examine the software, hardware or infrastructure you are looking to support. You will receive a detailed gap analysis report to help define your current position, business need, existing usage, and the scope of work needed (if any) to offer you a FlexCare managed service.

2. Ensure Cyber Security

We will review your security stance to ensure you meet our Cyber Foundations requirements. This is a comprehensive 45-point checklist of items we review to ensure your company is kept safe from cyber criminals.

3. Onboarding

Once the gap analysis project is complete and systems are at the agreed standard, you will be onboarded and documented. Our staff are briefed about your systems and infrastructure, ready for the agreed start date.

4. Ongoing Reviews

You’re assigned a dedicated account manager to regularly review your support contract and usage. The aim of this is to make support as cost-effective and valuable as possible for you, so you continually get the most out of your investment.